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Returns & Exchanges

Bright Star Kids make exchanges and returns easy. We offer a 100% money back guarantee, so you can shop with peace of mind. We also offer free samples for most of our products, so you can try before you buy.

Try before you buy

Want to get a sample of our products before you buy? We'd love to send you out a FREE sample of our Wall Stickers, Wall Letters or Labels so you can test them out before you buy.

Get a sample of our products sent to you and don’t forget to tell us:

  • Your address so we can send them to
  • What samples you'd like
  • If you need to see a particular design or colour let us know and we'll do our best to get it out to you.

100% Money Back Guarantee

Bright Star Kids make exchanges and returns easy. We offer a 100% money back guarantee, so you can shop with peace of mind. We know that sometimes shopping online can be difficult when you can’t actually hold and touch the product. To make it easy for you to shop through our website, you can be rest assured that if any product doesn’t meet your satisfaction when you receive it, simply get in touch for a full refund or exchange.

Does the money back guarantee cover personalised products?
If you are not happy with the quality of your personalised products and feel that they do not look like the images on our website, please get in touch for a full refund or exchange.

We may ask you to take a photo and/or send back the product to our team. If the product has managed to slip through our high quality controls, we will immediately issue a refund or exchange. Sorry but we cannot accept change of mind returns on personalised products.

Other Returns or Exchanges Questions

Change of Mind on Personalised Products:
As we endeavour to print all orders as quickly as possible, we cannot guarantee that we will be able to change any details of your order once your order is confirmed in our backend. If you get in touch with any changes after your order is marked as printed in our system we will be unable to reprint it without an additional charge. This is the reason why we ask all our customers to confirm that all personalisation details are 100% correct before you proceed with your order.

Product Performance Issues:
If you've experienced performance issues with any of our products, check out our Help Centre that has lots of tips and tricks to make using our products easy or contact us directly if your question isn't already answered.

I Received the Incorrect Order:
If you've received an incorrect order or you can see something wrong with your order, please log into your account, where you'll see the entire order that you placed.

If the order you placed is perfect, but what you've received is incorrect, please see below:

  • Incorrect non-personalised products: If we've sent you an incorrect non-personalised product, please let us know within 7 days of receiving the incorrect item and we will send the correct product out to you. You may be required to take a photo or return the incorrect product.
  • Printing error on personalised products:
    - If a printing error was made by Bright Star Kids we will happily reprint them or issue a refund if you prefer.
    - If you made a mistake when ordering personalised products through our website or if you changed your mind, unfortunately we will not be able to offer a refund or exchange. We offer a previewer and a list of the personalised details of every order in the shopping cart to help you double check that all names and details are entered correctly before you confirm your order.
  • Part of the order was not received: 
    If you have not received all items in your order it may because the other items are on back order. Please get in touch within 7 days with the details of what you have received so that we can advise you about the outstanding items.

I Haven't Received My Order:
If you haven't received your order within 30 days please get in touch and we will do our best to track it down. On the very odd occasion orders can get lost in the mail system, and when this happens we will be happy to resend your order free of charge.

Contact the Bright Star Kids customer service team >

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